TRIPLE-CHECKED ORDERS, FEWER MISTAKES

Missing items shouldn’t be part of ordering food — but across the delivery industry, they happen far too often. WE-COLLECT fixes this with proper checks, professional couriers, and a culture of respect. Our couriers never rush away — they genuinely care about the service they provide.

WHY MISSING ITEMS HAPPEN ON OTHER APPS

Many delivery platforms create rushed, chaotic handovers. Couriers are pressured for speed, restaurants are under strain, and accuracy becomes inconsistent. When riders are unverified or overloaded, mistakes become unavoidable.

• WE-COLLECT never uses anonymous or unverified couriers.
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• WE-COLLECT trains couriers to prioritise accuracy, not speed.
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• WE-COLLECT avoids courier overloading to protect order quality.
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• WE-COLLECT reduces kitchen chaos through scheduled pickup times.
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THE WE-COLLECT TRIPLE-CHECK SYSTEM (THE CORRECT ONE)

Our triple-check system is simple, effective, and built on respect. Every delivery is checked by the restaurant, checked again by the courier, and finally confirmed by the customer at the door. This eliminates guesswork, rushing, and 99% of accuracy problems.

• Check 1 — Restaurant Verification
  The kitchen prepares your meal and confirms every item on the docket before handing it over. This creates a correct base from the very start.
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• Check 2 — Courier Check at Pickup
  The courier verifies the items one-by-one with the order list. They do not rush and they do not leave until everything is confirmed. Couriers are treated with respect, so they take pride in the accuracy of their work.
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• Check 3 — Customer Check & Signature
  At your door, the courier waits while you quickly check the order. Once you’re happy, you sign to confirm the meal is correct and undamaged. This protects everyone — the customer, the restaurant, and the courier.
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CUSTOMER SIGN-OFF MEANS FEWER DISPUTES

Customer confirmation is one of the strongest accuracy tools in the industry. Once a customer signs to say the order is correct and in good condition, false claims fall dramatically.

• Fewer false damage claims.
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• Fewer incorrect refund requests.
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• Clear proof of delivery accuracy.
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• Shared responsibility and fairness.
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COURiERS WHO CARE — BECAUSE THEY’RE RESPECTED

We don’t believe couriers “work for us.” They work with us — alongside businesses and customers. When couriers are respected, valued, and seen as part of the community, they naturally take more pride in their service.

• Couriers never rush away — they ensure your order is right.
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• Couriers maintain professionalism at the door and at the restaurant.
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• Couriers become long-term ambassadors for Brighton.
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• Couriers, customers, and businesses are all equally important to us.
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With WE-COLLECT, reliability isn’t a bonus — it’s built into every single delivery. No rushing. No shortcuts. No careless mistakes.

ACCURACY YOU CAN TASTE. SERVICE YOU CAN TRUST.