THE DARK SIDE OF APP DELIVERY
On the surface, the big delivery apps look convenient: bright logos, fast estimates, “track your rider” maps. But behind the screen, there’s a side of app delivery most customers never see — and it’s not as friendly as it looks.
Anonymous riders, rushed kitchens, chaotic handovers, inflated food prices, and very little accountability have quietly become “normal”. You just see the app. You don’t see the pressure, the shortcuts, or the risks.
WHAT THE APPS SHOW YOU VS WHAT’S REALLY HAPPENING
| On the App | Behind the Scenes | Impact on Your Food | Impact on People |
|---|---|---|---|
| “10–15 mins delivery” timers | Kitchens rushed, couriers pushed to hurry | Mistakes, missing items, uneven quality | Stressed staff, unsafe riding, chaos |
| Friendly branding & discounts | Inflated menu prices & hidden mark-ups | You pay more than the real menu price | Vendors earn less for the same food |
| Map with a moving rider icon | Rider may be unknown, account may be shared | Less clarity if things go wrong | Public safety at risk |
WHY THIS SHOULD MATTER TO YOU AS A CUSTOMER
- You often pay more for the same meal than if you ordered direct. .
- Your food can be handled by riders who are rushed, unverified, or overworked. .
- Restaurants are pushed to work in “panic mode”, which increases mistakes. .
- Complaints and refunds can turn into long, frustrating back-and-forths. .
- The people actually making and delivering your food usually get the smallest cut. .
THE HUMAN SIDE THE APPS DON’T TALK ABOUT
Behind every order there’s a real kitchen, a real courier, and a real local business. When systems are built around speed at any cost, everyone feels it: chefs, couriers, and customers.
- Chefs and staff working under unrealistic time pressure. .
- Couriers pushed to ride faster, wait longer, and shoulder more risk. .
- Local takeaways losing control over their own menu prices. .
- Customers receiving cold food, wrong items, or delayed deliveries. .
THE SIMPLE TRUTH
Most big delivery apps are designed to maximise volume, not fairness. That can mean higher prices for you, more pressure on kitchens, more risk for couriers, and less money staying in your local community. The good news? There is a better way — and that’s where WE-COLLECT comes in.
Understanding the dark side of app delivery helps you make better choices. When you know where your money goes — and how your food is really handled — you can choose services that respect customers, couriers, and local takeaways equally.
LOOK BEYOND THE APP. CHOOSE DELIVERY THAT RESPECTS EVERYONE.