FAIR TREATMENT POLICY FOR COURIERS

At WE-COLLECT, couriers are not disposable workers or algorithmic numbers. You are partners in our community — essential, respected, and protected. Our Fair Treatment Policy guarantees transparency, real communication, and decisions made with integrity, not automation.

1. No Sudden Account Terminations — Ever

The big three regularly terminate courier accounts without warning, explanation, or fair review. WE-COLLECT will never deactivate or suspend a courier without a full, balanced investigation. Problems are resolved through communication — not punishment.

2. Full and Fair Investigations for Every Issue

If a customer or business reports a problem, we do not allow auto-blame. Couriers are given:

• A chance to explain their side.
• Access to evidence when available.
• A human-led review process.
• Clear reasoning behind any final decision.

Our goal is fairness — not appeasing one side at the expense of another.

3. Support From Real Humans — Not AI

Our customer support is based in Brighton and handled by real people. No bots. No automated replies. No confusing AI scripts. When you need help,