FAIR TREATMENT POLICY FOR COURIERS

At WE-COLLECT, couriers are not disposable workers or algorithmic numbers. You are partners in our community — essential, respected, and protected. Our Fair Treatment Policy guarantees transparency, real communication, and decisions made with integrity, not automation.

1. No Sudden Account Terminations — Ever

The big three regularly terminate courier accounts without warning, explanation, or fair review. WE-COLLECT will never deactivate or suspend a courier without a full, balanced investigation. Problems are resolved through communication — not punishment.

2. Full and Fair Investigations for Every Issue

If a customer or business reports a problem, we do not allow auto-blame. Couriers are given:

• A chance to explain their side
• Access to evidence when available
• A human-led review process
• Clear reasoning behind any final decision

Our goal is fairness — not appeasing one side at the expense of another.

3. Support From Real Humans — Not AI

Our customer support is based in Brighton and handled by real people. No bots. No automated replies. No confusing AI scripts. When you need help, you speak to someone local who understands the job, the routes, the businesses, and the challenges.

4. We Are a Courier Company — Not a Tech Company

The big three are technology companies. Their priority is software, investors, and algorithmic efficiency — not courier wellbeing. WE-COLLECT is built by couriers, for couriers. We understand real-world conditions, safety, weather, equipment, delays, and the everyday pressure couriers face.

5. We Learn From the Mistakes of the Big Three

Years of frustration, unfair pay, inconsistent rules, and lack of communication have shaped our policy. We analysed the failures of major platforms and implemented solutions for each one:

• No sudden deactivations
• No unfair penalty systems
• No algorithm-led investigations
• No ignoring courier concerns
• No bias towards customers or businesses

WE-COLLECT protects couriers with a fair, transparent system rooted in respect, communication, and partnership. You deserve more than an algorithm — you deserve a voice.

FAIRNESS. RESPECT. REAL SUPPORT.